GDPR Policy

GDPR Compliance Policy for Cennedy.com

Effective Date: 10.21.2024

At Cennedy Candle Works, we are committed to complying with the General Data Protection Regulation (GDPR), which governs the privacy and protection of personal data of individuals in the European Union (EU). This policy explains how we collect, use, store, and protect your personal data in compliance with the GDPR.

1. Data Controller

The data controller responsible for the processing of your personal data is:

Cennedy Candle Works
Office Address: M88/203 SP Sukhobristi Housing Complex, Rajarhat Newtown, Kolkata 135, WB, India
WhatsApp Phone Number: +91-9748953778
Support Email: support@cennedy.com

2. Personal Data We Collect

We may collect the following personal data when you interact with our website:

Identification Information: Name, email address, phone number, billing/shipping address.
Transaction Data: Payment details, transaction history, and order information.
Technical Data: IP address, browser type, and usage information collected via cookies and other tracking technologies.

3. Purpose of Processing

We process your personal data for the following legitimate purposes:

To fulfill your orders and provide customer support.
To communicate with you about your account, orders, and updates.
To improve and optimize our website based on user behavior and preferences.
To comply with legal obligations, such as tax and accounting laws.
To send marketing communications if you have given your consent.

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

Contractual Necessity: To fulfill your orders and provide you with the services you request.
Consent: For sending marketing communications (which you can opt out of at any time).
Legitimate Interests: To improve the functionality of our website and services.
Legal Obligation: To comply with applicable laws, such as tax and consumer protection regulations.

5. Your Rights Under GDPR

As an EU data subject, you have the following rights regarding your personal data:

Right of Access: You can request access to your personal data.
Right to Rectification: You can request that we correct inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain conditions.
Right to Restriction of Processing: You can request that we limit the processing of your data in specific situations.
Right to Data Portability: You can request that we transfer your data to another data controller.
Right to Object: You can object to the processing of your data for direct marketing purposes.
Right to Withdraw Consent: If we process your data based on consent, you have the right to withdraw consent at any time.

To exercise any of these rights, please contact us at support@cennedy.com.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., for tax and accounting purposes). After that, your personal data will be securely deleted or anonymized.

7. Data Sharing and Transfers

We do not sell or rent your personal data to third parties. We may share your personal data with trusted third-party service providers, such as payment processors or shipping companies, to fulfill your orders. These service providers are required to comply with GDPR standards for data protection.

Since our operations are based in India, we may transfer your personal data outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or binding corporate rules.

8. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. However, no system can be entirely secure, and we cannot guarantee the absolute security of your information.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on Cennedy.com. These technologies allow us to analyze website traffic and provide personalized content. You can control the use of cookies through your browser settings. For more information, please see our Cookie Policy.

10. International Orders and Refunds

For international customers, Cennedy Candle Works offers a 7-day return policy for products that are damaged, defective, or incorrect. To claim a refund, customers must provide a 10-minute unboxing video as evidence. Please note that if the product is marked as delivered at the shipping address you provided, but you cannot locate the item, you will not be eligible for a refund.

11. Changes to This Policy

We reserve the right to modify this GDPR Policy at any time. Changes will be posted on this page, and significant updates may be communicated via email. Please review this policy periodically to stay informed of how we protect your personal data.