Shipping & Delivery

Shipping Policy for Cennedy.com

Last Updated: 10.20.2024

At Cennedy Candle Works, we are committed to providing smooth and efficient shipping services to our customers worldwide. Please read the following shipping terms carefully before placing your order.

1. Shipping Carriers

We ship our handmade, hand-crafted candles worldwide through reputable shipping carriers, including DHL and FedEx, ecom express ensuring that your order arrives safely and in a timely manner.

2. Available Currencies

Cennedy.com supports multiple currencies based on your geolocation, including EURO, GBP, INR, AUD, AED, CAD, USD, and NZD. Currency will automatically adjust depending on your location.

3. Global Shipping

We provide worldwide shipping to ensure that our candles can be enjoyed by customers across the globe.

4. Shipping Time

Our maximum delivery time is 7 to 10 working days once your order has been processed. Delivery times may vary based on location, customs clearance, and other unforeseen circumstances.

5. Shipping Costs

Personal Orders: Shipping is free of charge if your order is for personal use.
Commercial Orders: If your order qualifies as a commercial shipment (bulk orders or intended for resale), you will be required to pay shipping costs. The shipping cost will be calculated at checkout based on your location and the size of your order.

6. Customs Duties for International Buyers

Small Quantity Orders: If your order is for personal use and falls under small quantity limits, you will not be required to pay any customs duties.
Commercial Orders: For orders that qualify as commercial shipments, you will be responsible for paying any applicable customs duties as per the laws of your country.

7. No Cash on Delivery

We do not offer Cash on Delivery (COD). All orders must be prepaid through the available payment methods provided on our website.

8. Order Tracking

Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment in real time.

9. Return and Refund Policy

We have a 7-day return policy under the following conditions:

You are eligible for a full refund if you receive a product that is defective, damaged, or different from what you ordered.
To claim a refund, you must provide a 10-minute unboxing video clearly showing the unopened package, the product, and any damages or discrepancies.

International Buyers

If you receive a product that is defective, damaged, or incorrect, you are eligible for a full refund. However, you must provide a 10-minute unboxing video as evidence.
If the product is marked as delivered at your shipping address but you are unable to locate it, please check your delivery location thoroughly. Unfortunately, if the delivery status shows as delivered and the product is not found, you will not be eligible for a refund.
If you suspect that someone used your financial information fraudulently to place an order, Cennedy Candle Works will not issue a refund, as it is your responsibility to protect your financial details.

10. Shipping Address and Responsibility

Please ensure that the shipping address provided during checkout is correct and complete. Cennedy Candle Works is not responsible for non-delivery or loss of products due to an incorrect shipping address.

11. Changes to the Shipping Policy

Cennedy Candle Works reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page, and significant changes may be communicated via email.